Privacy Policy - Wethaq Takaful Insurance - Egypt

1. Collection of Personal Data
We collect personal data in a lawful, transparent manner, and only for authorized purposes. This data may include:

• Personal identification data: full name, national ID number, passport number, and date of birth.

• Contact data: phone number, email address, and residential address.

• Financial data: bank account details, payment methods, and insurance claims.

• Health data: medical reports or information related to medical insurance (when necessary).

• Technical data: IP address, type of device used, browsing history, and cookies.

• Data from our digital services: such as accounts created through our website.

Data collection sources:

• Electronic and paper forms related to insurance applications.

• Phone calls and official correspondence.

• Our official websites and applications.

• Official bodies (such as regulatory bodies, banks, etc.), when legally required.

2. Use of Data

Your personal data is used exclusively for the following purposes:
 

• Issuing and administering various types of insurance policies.

• Processing and reviewing claims to ensure compliance.

• Conducting risk assessments to provide appropriate insurance coverage.

• Improving service levels through analytics and market research.

• Communicating with customers regarding documents, offers, or updates.

• Preventing and combating fraud using monitoring systems.

• Compliance with local regulations.

3. Data Protection

We implement technical and organizational security measures to ensure data protection, including:

• Encrypting data during storage and transmission using robust protocols.

• Access control systems to ensure that only authorized users can access data.

• Firewalls and monitoring systems to protect digital infrastructure.

• Periodic testing to examine security vulnerabilities.

• Secure backup policies to ensure data recovery in an emergency.

4. Data Sharing

We are committed to not sharing your personal data with any third party except in the following cases:

• Responding to an official request from a judicial or regulatory authority.

• Cooperating with our insurance or reinsurance partners.

• Using third-party service providers who adhere to data protection policies.

• Acting in an emergency or based on regulatory requirements.

5. Individual Rights

Under the law, you have the right to:

• Access your personal data held within 30 days.

• Update or correct inaccurate data.

• Request deletion unless there is a legal impediment.

• Restrict processing in certain circumstances.

• Transfer your data to another party.

• Object to the processing of your data for marketing purposes.

To submit any request related to these rights, please contact privacy@wethaq-egypt.com.eg.

6. Data Retention Period

We retain personal data only for the period required by the purposes for which it was collected or as required by law:

• Insurance policies and claims: 5 years (unless there is a tax obligation).

• Financial records: a minimum of 5 years.

• Health data: In accordance with health insurance legislation.

• Data is securely deleted or anonymized after the specified period.

7. Reporting Data Breaches

• In the event of a security breach affecting your data:

• We will notify the Personal Data Protection Center within 72 hours of discovering the incident.

• We will notify you directly if there is a high-risk impact on your privacy.

• We will take immediate steps to address the incident and mitigate the damage.

8. Privacy Policy Updates
This policy may be amended in line with regulatory or technological changes. Amendments will be posted on the official website, with customers notified via email.
9. Contacting Us
For any inquiries regarding our Privacy Policy or your rights related to personal data, please contact us at:
privacy@wethaq-egypt.com
Contact Number: 19685